Shipping and Returns


Custom Duties

If your order is outside the European Union, it is possible that you may receive import/customs taxes that you may have to pay upon product reception.

You will have to clear those import/custom tax charges. The rules vary from country to country, for more information please ask at your local custom office.

For United States of America there are no import fees payable for all purchases under $800 (~€620). If you're looking to place an order for over €620+, do get in touch with us via contact@sartolane.com.

For Australia there are no duties, taxes or charges for purchases equal to or under 1,000 AUD (~€600). If you're looking to place an order for over €600+, do get in touch with us via contact@sartolane.com.

Shipping

We ship by UPS, FedEx, or local courier depending on country.

European Union:
Delivery cost is 15€.
For every purchase over 99€, shipping is always free.
No custom duties.

European non EU countries:
Delivery cost is 30€.
For every purchase over 99€, shipping is always free.
Products price does not include customs duty.

Switzerland:
Delivery cost is 30€.
For every purchase over 99€, shipping is always free.
Products price does not include customs duty.

United States of America:
Delivery cost is 70€.
For every purchase over 299€, shipping is always free.
Products price does not include customs duty. However, there are no import fees payable for all purchases under $800 (~€620). If you're looking to place an order for over €620+, do get in touch with us via contact@sartolane.com.

Canada:
Delivery cost is 70€.
For every purchase over 299€, shipping is always free.
Products price does not include customs duty.

Australia:
Delivery cost is 100€.
For every purchase over 299€, shipping is always free.
Products price does not include customs duty. 
However, there are no duties, taxes or charges for purchases equal to or under 1,000 AUD (~€600). If you're looking to place an order for over €600+, do get in touch with us via contact@sartolane.com.

China and India:
Delivery cost is 90€.
For every purchase over 299€, shipping is always free.
Products price does not include customs duty.

Rest of the Wolrd:
Delivery cost is 100€.
For every purchase over 299€, shipping is always free.
Products price does not include customs duty.

Delivery time depends on product:
1. Wallets: 5-7 days. Every order made until 2 p.m. (GMT) is dispatched on the same day. 
2. BagsPortfolios and Configurable Products: up to 4 weeks since order is made. We send the bag and portfolio same day it is sewn by a craftsman.
3. Patina Products: up to 12 weeks since order is made.

Returns

You can return every product with no reason. The only thing You have to do, is to contact us within 14 days since delivery via contact@sartolane.com.