Return & Exchange
Our Return & Exchange Guidelines
Returns and exchanges are available for orders shipped within the EU and the UK. For orders shipped outside the EU and UK, including the US, returns are not available. An exchange route exists. Contact us at contact@sartolane.com for details.
Conditions for Returns & Exchanges (EU and UK)
- The item must be returned within 14 days of the delivery date.
- Only uncustomized items can be returned or exchanged. Products customized with your initials are not eligible. [Complete the bag-tag sentence here.]
- The product must be in its original, unused, unaltered and unwashed condition.
- The product must be returned with original tags and packaging.
To start a return or exchange, email us at contact@sartolane.com. Returns sent without our prior acknowledgment will be refused. Within the EU and UK, we will reply with a shipping label.
Refunds, excluding shipping costs, go to the original payment method within 14 business days of the return. Please include our Return Form in the package. We assess every returned item on receipt. Only items in saleable condition are eligible, and we may send back returns that do not meet this policy.
Orders shipped outside the EU and UK
Returns and refunds are not available for these orders. If there is a problem with your order, email us and we will arrange an exchange.
Cancellations
Orders cannot be cancelled once they are fulfilled. Fulfilled orders are handed to a cross-border carrier, and we cannot recall or redirect them.
Non-Returnable Items
Modified or custom-monogrammed products cannot be returned, exchanged, withdrawn or cancelled for any reason.
Cost of Returns
Return shipping is paid by the sender and deducted from the refund. Our DHL return label costs €10 for belts and iPhone covers, €15 for other products, and €25 for weekender bags.